If you just placed your order, have confirmed that the coffee has NOT shipped, and it is a weekday between 8:00 am – 4:30 pm EST, please call 1-800-486-1198 immediately, and we should be able to refund your order and issue a new one.
If your coffee has already shipped or was delivered and either an error was made or you are not happy with the coffee, please call us or Submit a Request, so we can understand how to make it right. However, since coffee is a perishable product, we CAN NOT accept any coffee returns.